Policies

Making a reservation through this website, via email, or by phone constitutes agreement with all policies contained herein.

Check-in/Check-out Policies
Guests may begin checking-in at between 4:00 PM. Check-out is promptly at 11:00 AM.

Before checking out, renters are required to wash and put away dishes or load dished into the dishwasher and run the dishwasher, broom sweep all floors, remove all trash and food from the unit and dispose of it in the appropriate outdoor trash receptacle, dumpster, or trash chute at the property you have rented. Failure to do so may result in additional charges.

Quotes
My Galveston Getaway will provide, in writing upon request, a quote that includes rental of the property, bed linens, bath towels, City of Galveston Occupancy Tax (9% on rentals 29 days or shorter), State of Texas Occupancy Tax (6% on rentals 29 days or shorter), cleaning upon checkout, and a damage waiver that protects the tenant against incidental or accidental damages up to $1,500.00. All quotes are in USD.

Additional Fees
Some of the properties we manage require additional fees for things like parking passes, resort fees, amenity wristbands, etc. When permitted by the property to collect and pay those fees in advance, we included them in the pricing and quotes. However, some properties require that those fees be paid at the complex upon arrival. Please refer to the “Additional Information” section of each listing for applicable fees.

Cancellations and Refund Policy
All cancellations must be in writing and mailed to My Galveston Getaway, Inc., 6341 Stewart Road # 104, Galveston, TX 77551. If cancellation is received more than 30 days prior to the scheduled arrival date, you will receive a refund less a $75.00 cancellation fee. Any prepaid cleaning fees, taxes, nonrefundable pet fees, parking fees, resort fees, or amenities fees collected will be refunded. If cancellation is received 30 days or less from the scheduled arrival date, you will receive a refund only if the property is re-rented for the same time frame at the same rate less a $75.00 cancellation fee. If circumstances require, My Galveston Getaway reserves the right to substitute comparable or better accommodations.

Taxes
By law, My Galveston Getaway is required to collect, report, and pay occupancy taxes totaling 15% to The State of Texas and The City of Galveston. All taxes are in USD.

Pet Policy
If you have selected one of our dog-friendly properties and your dog will be accompanying you in your rental, there is a nonrefundable pet fee of $75.00 per dog for short-term rentals and $250.00 per dog for long-term rentals. Dogs are the only pets that are allowed in our properties. We are unable to accept any animal or breed identified as dangerous or vicious. If your dog falls into this category, please make other arrangements for your dog before arriving.

Minimum Stays
All of our properties have a 2-night minimum stay requirement at all times, with the exception of holidays and special events which have a 3-night minimum stay requirement. Holidays and special events include both Mardi Gras weekends, Spring Break, Memorial Day weekend, Fourth of July, Labor Day weekend, and Lone Star Rally.

Weekly and Monthly Rates
Weekly rates are displayed as a full week’s rent for stays of 7 to 29 nights. Monthly rates are displayed as a full month’s rent for stays of 30 nights or more.

Homeowners’ Associations
Many of our properties are located in communities that are governed by Homeowners’ Associations. Renters and their guests are required to abide by the rules and regulations of such Associations during their stay. Failure to do so may result in eviction by the Homeowners’ Association of the property or neighborhood, local authorities, or My Galveston Getaway. No refund will be issued to the renter as a result of such an eviction.

Property Amenities
From time to time, property, subdivision, or complex amenities may not be available as advertised due to maintenance, cleaning, construction, etc. Such instances will not result in any refund of fees paid. My Galveston Getaway has no control over these amenities or their availability.

Starter Kit Policy
We provide starter supplies of paper products, toiletries, and coffee. These are intended as starters and are not guaranteed to last the duration of your stay. Please include any supplies in excess of what is provided in your own shopping list. The backpack is yours to keep.

Quiet Hours
Quiet hours are between 10:00 p.m. and 8:00 a.m.

Children
My Galveston Getaway welcomes children of all ages into all of our properties, unless otherwise noted. Children under the age of 18 must be accompanied and supervised by an adult at all times while on the property. Parents are responsible for any damage caused by their children.

Rental Age Restrictions
My Galveston Getaway rents to responsible adults, 25 years of age or older. We do not rent to party groups, prom groups, graduation parties, or spring break groups that are not reserved and supervised at all times by the adult who entered into the rental agreement. If it is determined that a reservation was made for the purpose of a group other than the individual who entered into the agreement, the entire group will be asked to leave and no refund will be issued.

Access to Property
My Galveston Getaway shall have the right of access to the rental property for repair and maintenance during reasonable hours. In the event of an emergency, My Galveston Getaway may enter at any time to protect life and prevent damage to property.

Subletting
Renter may not sublet property, any portion of the property, nor assign their rental agreement without prior written consent of My Galveston Getaway.

Smoking Policy
All of our properties are non-smoking while indoors. Additionally, some properties request that guests not smoke on balconies or patios. Please be sure to read signage on the property before smoking. The cost of cleaning a unit that has been smoked in is not covered by the damage waiver, and the additional cleaning expenses and lost rentals resulting from extended cleaning time will be the financial responsibility of the renter.

Storm Policy
My Galveston Getaway does not offer refunds for weather warnings, tropical storms, or voluntary evacuations. Refunds will be issued if a mandatory evacuation order is issued by Galveston County officials for the time period affected by the dates of evacuation.

Fire Policy
If a property becomes uninhabitable by reason of fire, explosion, or other casualty, My Galveston Getaway may, at its sole option, terminate the rental agreement or repair damages.

Failure to Pay Policy
Until the agreement, whether by phone, email, or postal mail, and payment are received, dates are not confirmed. If the balance is not received as stated in the rental agreement, or if a credit card has been provided and cannot be processed for any reason, My Galveston Getaway reserves the right to cancel the reservation and attempt to re-rent the property. Reminder notices are not sent, it is the renter’s responsibility to make payments as agreed and to ensure that credit cards provided can be processed for the payments due.

Delinquent Payments
My Galveston Getaway reserves the right to cancel reservations made by anyone who has been delinquent in payment to us in the past and apply any funds received to a prior delinquent balance owed to My Galveston Getaway.

Site Unseen Rental Policy
Pictures of the units are available at www.mygalvestongetaway.com. My Galveston Getaway is not responsible for providing refunds or alternate accommodations if the unit rented does not meet the renter’s expectations. From time to time, an owner may change decor of a unit that does not affects its function. There will be no refunds or prorated rental amounts due to appliances or mechanical failures. Report all problems immediately, and My Galveston Getaway will arrange for a service provider to perform needed repairs. Major malfunctions will be handled on a case-by- case basis.

Lawful Use of Property
The rental property shall be used so as to comply with state, county and municipal laws and ordinances. The renter shall not use rental property or permit it to be used for any disorderly or unlawful purpose or in any manner that interferes with other residents’ quiet enjoyment of their residence. Any misuse described above shall result in termination of the Rental Agreement and no refund of any payments will be issued.

No underage drinking or use of any illegal substance or drug may take place on any property managed by My Galveston Getaway. Violating this policy will result in immediate removal from the property with no refund to be issued.

Legal Action
If at any time legal action is required, the tenant will be responsible for reimbursing My Galveston Getaway for all legal fees and court costs to resolve the matter.

Injury Policy
My Galveston Getaway, the property owner, and any association in which a property is located are not liable for any injury to renter or any member of renter’s family, group, guest, or invitee during the renter’s tenancy.

Damages to Property
All damages, regardless of malice or negligence, to the property or its contents during the renter’s tenancy are the financial responsibility of the renter. Should damages exceed the amount of the damage deposit waiver purchased, or should the damages be determined to be the result of intentional or willful conduct by any occupant during the rental period, the renter remains financially responsible and My Galveston Getaway reserves the right to pursue collection. It is the responsibility of the renter to notify My Galveston Getaway of any damages to the property or its contents prior to departure.

Indemnity Clause
The renter releases My Galveston Getaway, the property owner, and any association in which a property is located that they rent from liability for and agrees to indemnify My Galveston Getaway, the property owner, and any association in which a property is located against losses incurred by My Galveston Getaway, the property owner, or the Association in which a property is located as a result of (a) renter’s failure to fulfill any condition of this agreement; (b) any damage or injury happening in or about rental or premises to renter, renter’s invitees or licensees or such person’s property; (c) renter’s failure to comply with any requirements imposed by any governmental authority; and (d) any judgment, lien or other encumbrance filed against renter as a result of renter’s actions or inactions or those of any of renter’s invitees or licensees during the term of this rental agreement.

Lost or Damaged Property
My Galveston Getaway and the property owner are not responsible for any guests’ lost or damaged property.